All claims for queen bee issues must be submitted within 21 days of receipt. Claims relating to Royal Mail delays must be made within 7 days, otherwise we cannot claim with Royal Mail. All dead on arrival (DOA) claims must be made within 24 hours of receipt.
Evidence in the form of photographs is required (where applicable) — without this, your claim will be void.
Please note: Non-acceptance of queens is considered a natural risk. This includes queens not being released from cages, as in most cases it is due to underlying colony issues such as weak hives, CBPV, or the presence of a virgin queen.
